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While the sun shines and before storms head this direction, remember to update your West Florida Electric Cooperative account information.

Most of us don't realize how important maintaining up-to-date account information is - but it can play a role in how quickly your power is restored when those storms do roll in. Why? Because the co-op uses your phone number as an account identifier.

If you've called to report an outage and the automated system answered, it's because the co-op is experiencing an extremely high volume of calls due to those outages. The first thing the automated system does is try to recognize the phone number and link it to an account and location. This helps us with power restoration efforts. If the automated system answers and you happen to be calling from a number that is not listed on your account in the co-op's billing system, it won't recognize your location or link your account. This could lead to delays in power restoration efforts. You don't want that to happen and neither do we.

Updating your account information is extremely easy. The co-op offers several ways to make updates:
1. Online - www.westflorida.coop
2. Using the mobile app (available for download in your phone's app store)
3. Calling the co-op and speaking with a member services representative

Keeping account information updated is also essential for maintaining the security and the accuracy of your electric accounts. No matter if it is updating passwords, contact information, or payment methods, keeping all of this information current ensures that the cooperative doesn't have problems reaching you, that you can access services without interruptions and protects you from possible security breaches. Taking the time to periodically review and update your WFEC account information (and other accounts) is a simple but effective way to safeguard your information.